FAQ

What is Fast-Change?

Fast-Change is fast instant cryptocurrency exchange service. You do not need to register, and your exchange will have no limits. We’ll quickly convert more than 170 coins for you without charging any additional or hidden fees.

How does Fast-Change work?

FAST-Change is integrated into multiple cryptocurrency trading platforms, including Binance, Bitfinex, Huobi, OKEx, and Kucoin. At the moment of the trade, we’ll choose the best exchange rate on the market at any given moment and offer it to you.

How fast will my transaction be processed?

The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on the size of your transaction and the capacity of the block. We boast the highest exchange speeds on the market thanks to our revolutionary trading algorithms.

What is cryptocurrency wallet address?

Cryptocurrency wallet address is a unique combination of numbers and letters ranging from 26 to 35 characters in length. It usually looks something like this: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

How do I get my cryptocurrency wallet address?

When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone, even if they ask.

For security reasons, we will never ask you for your private keys and nobody should.

How can I cancel a transaction?

Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending funds to anyone, including us or anyone else.

Why is the final amount of funds different from the initial amount?

It takes some time to process transactions. Due to the high volatility of cryptocurrency, speed is crucial, however, the final exchange rate can differ both in the positive or negative direction. What we guarantee is the best rate at the very moment of an exchange operation.

What fees are there during an exchange?

The process of exchanging crypto consists of many different steps, and during those steps, various fees are charged.

These are the possible ones:

• network fee for the deposit transaction from a customer’s wallet;
• network fee for transferring coins to our liquidity provider;
• trading fees that our liquidity providers charge;
• network fee for sending the exchanged funds to the customer.

The fees vary depending on the currency and the exchange amount. For every swap, Fast-Change finds the fastest and most user-profitable way to execute an exchange. It is crucial to us that the final amount you receive is as close to the estimate as possible. That’s why we calcutate all the possible fees for every transaction very thoroughly and include them in the estimate.

How long does it take for a transaction to be finished?

Transactions on Fast-Change usually take from 5 to 30 minutes. If your transaction takes more time, it may be due to various issues:

• DDoS attacks. Unfortunately, such problems happen from time to time, but we are always happy to help you and solve any issues;
• Cryptocurrency updates. We may update the client and disable some coins. As soon as we turn them back on, you will get your funds right away;
• The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

What is the minimal exchange amount on Fatst-Change?

There is no upper limit for cryptocurrency exchanges on Fast-Change. However, there are lower limits: they are different for each coin and range from ~$1.7 to $20. We’re working on lowering the minimal exchange amounts for all the coins available on Fast-Change. If the deposit you’ve sent us is less than the minimum exchange amount, we will not be able to finish the exchange and guarantee a refund.